FAQs

The minimum age to hire a vehicle from us is 18, provided you have a current, valid driver’s licence. The additional daily rates for liability limit reduction are higher for drivers under 21.

Yes, we do. They must drive in accordance with the conditions of their licence. The additional daily rates for hirer liability reduction are higher if any drivers are on a restricted licence.

No, we do not allow those with learner’s licences to hire or drive our vehicles.

Yes, provided all those who plan to drive must be present at pickup, present copies of their driver’s licences and sign our rental agreement. Your will lose the protection of your hirer liability limit in the event of unauthorised driving.

All our rental rates include Goods and Services Tax (GST), our $3,000 Highest Risk liability limit, and unlimited kilometres.

Tolls, road user charges (RUC) for diesel vehicles, and other hire extras are not included in our rental rates.

The included insurance (Highest Risk) covers damage to the vehicle you are driving and third-party liability, but you remain liable up to our $3,000 Highest Risk liability limit.

Lower liability limit options are available upon payment of additional fees. Please refer to our Insurance and Liability Limit page for more details.

Two drivers are included in our daily rates. Any additional drivers are charged $2 per day per driver.

No, there are no additional charges for kilometres driven for petrol-fueled vehicles.

Most of our 12-seater vehicles use diesel. Unlike petrol, road taxes for diesel-fueled vehicles are paid separately. So, if you hire a diesel-fueled vehicle from us, you need to reimburse us for RUCs and administration fees at a rate of 10 cents per kilometre travelled at the end of your hire.

Yes, we offer one-way hires between our branches. Varying one-way fees apply depending on your selected pickup and drop-off locations, and according to season.

Sometimes when we need to relocate some of our fleet, we may have special deals available. Make sure to check our Deals page for available promos.

We allow our vehicles to be taken on the ferry crossing. The cost, however, is not included in our hire rates. To book your ferry crossing tickets, please check Interislander and Bluebridge.

We do not offer the option of a car swap either side of the ferry crossing.

Yes, absolutely! You will find this option on Step 3, just after selecting a vehicle. Look for 'Email a quote' option.

Once you've entered your contact details, click 'Send quote' and you will receive your quote via email shortly. This service is free of charge but is not a booking and does not lock in your vehicle. From here, you have five (5) days to confirm your booking, subject to vehicle availability (so get in quick).

To accept your quote, click the hyperlink on the second paragraph of the quote email, which will route you to a payment page. Follow the prompts to pre-pay your rental. Once your payment is successfully processed, you will receive a confirmation email and that means your booking is locked in.

We accept the following payment methods:

• Visa credit or debit card

• Mastercard credit or debit card

• Account2Account (available for NZ bank accounts only)

Note that the above payment methods are acceptable for payments only. A credit or debit Visa or Mastercard under the primary deriver's name is still required before hire commencement for bond pre-authorisation.

Bookings made directly via our website require the full hire amount to be prepaid. This is refundable (less an administration fee) providing you cancel at least 24 hours prior to pick up.

The payment required for bookings made via third parties will be according to their terms of business.

A bond amount is pre-authorised at the time of pick-up depending on the liability limit selected.

Please email us at [email protected] to extend, shorten or request other changes to your reservation. Note that changes to your booking may affect the hire rate and are subject to availability.

If you booked via a third-party website, your booking arrangement is with them and you need to contact them to make changes to, or cancel, your reservation, according to the instructions you received from them when you made your booking. You may need to cancel your original booking and rebook, subject to availability and prevailing pricing at that time.

Cancelled direct bookings are subject to our cancellation policy:

If you cancel 24 hours or more prior to pick-up, any prepayment will be refunded less a $25 administration fee. Cancel within 24 hours, the full cost of up to the first two days of hire and an administration fee of $25 is chargeable.

If you do not show up at the booked commencement time, or do but are unable to meet our documentation and bond requirements, the full cost of the hire is chargeable.

If you booked your rental through a third-party website, your booking arrangement is with them. Please contact them to cancel your booking. These websites often have a “manage your booking” capability which will allow you to cancel your reservation. Please note that the cancellation policy of the third-party website applies to your booking and may be different from our cancellation policy for direct bookings.

We understand that there are circumstances out of our control. On a case-by-case basis, we may be able to slightly move your hire dates, subject to availability and upon enquiry.

Please contact us as soon as you know your circumstances will change. Different conditions apply if you inform us after your hire has commenced.

Yes, we offer shuttle service from and to all our airports branches. Please enquire if you require a pick-up or drop-off from/to another location within the airport vicinity.

Once you are ready for pick-up, call our branch to arrange a shuttle to collect you from the airport. Details will have been provided on your booking confirmation or voucher. Please ensure you understand the correct pickup location and which shuttle van to look out for. For more information, please check here.

We offer after-hours pick-ups and drop-offs at an additional cost for most of our locations. In some locations, we use an agent for after-hours service. Please contact us to check availability and make suitable arrangements.

Online Check-in is required for all after-hours pickups.

Please note our after-hours agents generally do not hold stocks of unallocated vehicles or accessories. We will address any non-urgent issues during business hours.

Your pick-up process is streamlined if you complete our Online Check-in.

When you collect your hire vehicle you will need:

• Valid driver’s licence/s for all drivers. If your licence is not in English, you will need to obtain either a translation or an International Driving Permit.

• A credit or debit Visa or MasterCard in the name of the primary hirer, with a large enough limit to cover pre-authorisation of the bond and payment of any rental or other fees outstanding.

• Your booking reference or details.

• All nominated drivers must be present to sign the rental agreement.

Full pre-payment of the rental rate is made if you made a direct booking.

Bond pre-authorisation and payments against any changes to your booking (such as extension or additional accessories) will be processed at pickup.

We accept Visa and MasterCard credit, debit, and EFTPOS cards.

Some third-party websites accept a deposit and let you know how much you need to pay at counter. You will see this amount in your confirmation email.

Where the rental cost has been fully prepaid upon reservation, the only additional payment required will be the cost of any accessories or other extras (such as extra drivers or reduced liability) and pre-authorisation of the bond amount.

Yes, at pickup we pre-authorise a bond to cover the hirer liability limit you select. This bond is not withdrawn, only ‘held’.

Your bond is released when our vehicle is returned undamaged with full fuel and all other conditions of hire have been adhered to. For after-hours drop-offs, bonds are released during business hours.

Note there is usually a delay in the banking system before our bond release is updated on your bank statement.

The bond amount could be either $3000, $1000, or $300 depending on the liability limit you select. Please refer to our Insurance & Liability Limit page for more details.

In the case of an accident, please follow these guidelines:

First, check if anyone is injured. If emergency assistance is required, call 111 immediately.

If another party is involved, take their details including full name, driver’s licence, mobile number, email, insurance provider, and vehicle registration. It is important to also take the details of any witnesses present. If police are involved, please also note the police report number.

Call us on +64 9 979 7670 as soon as possible. Leave us a message or send us an email if the accident occurs outside our business hours and we will respond when we next open.

If the vehicle is not driveable, during business hours, please call us to make towing arrangements. IF outside business hours, please call NZRA Roadside Assistance on 09 281 4376 and they may be able to organise for the vehicle to be towed to a secure location, or recommend a tow company. Please check and confirm with us before any non-urgent towing is arranged.

Do not leave the vehicle without ensuring it is safe and secure.

Included in your rental is breakdown cover through NZRA Roadside Assistance. You can call them on freephone 092814376 for all mechanical issues. Cover includes:

• Roadside mechanical failure assistance.

• Tow to the nearest place of repair or safety.

If the issue is not able to be immediately resolved, please contact us on 09 979 7670 to discuss options.

NZRA Roadside Assistance can also help you with non-mechanical problems but for these, you will need to pay for the call-out fee. This applies to things like:

• Flat tyres.

• Flat battery (if caused by lights or ignition left on)

• Keys lost or locked in the vehicle

• Out of fuel