Have a question? Our staff are always happy to answer questions about our vehicle hire services, and provide any other information we can to make your trip as smooth and comfortable as possible. But before you contact us, have a look at the FAQs below to see if the answer to your question is listed here.
Some FAQs are also available in Chinese. Click here to view.
Who can hire from us and drive our vehicles?
What is the age requirement to hire a vehicle?
The minimum age to hire a vehicle from us is 18, provided you have a current, valid driver’s licence. The additional daily rates for liability limit reduction are higher for drivers under 21.
Do you hire to drivers with restricted licences eg. Australian P2 licence?
Yes, we do. They must drive in accordance with the conditions of their licence. The additional daily rates for hirer liability reduction are higher if any drivers are on a restricted licence.
How about those with learner’s licence (including the Australian Learners and P1 types)?
No, we do not allow those with learner’s licences to hire or drive our vehicles.
Can other people in my group drive?
Yes, provided all those who plan to drive must be present at pickup, present copies of their driver’s licences and sign our rental agreement. Your will lose the protection of your hirer liability limit in the event of unauthorised driving.