Rental Car Airport Pick Up & Drop Off

Pick-up Instructions

Auckland City

Finding the Auckland City Office:

Our Auckland City office is located at 26 Te Taou Crescent, inside the historic Old Railway Station building.

To find the Old Railway Station:

• Start at the main Spark Arena entrance on Mahuhu Crescent.
• Follow the road to the right, and you’ll see the large, iconic red-brick Railway Station building.

Finding the Rental Counter at the Old Railway Station:

1. Enter the building through either of the main front doors.
2. Walk across the foyer and proceed through the doors at the back.
3. The rental counter is located next to the main reception desk.

Auckland Airport

After collecting your luggage and clearing customs, give us a call to arrange your shuttle:

• During Business Hours: Call us at (09) 979 7670.
• After Hours: Contact our after-hours agent at Heartland Hotel by calling 0800 404 204

Auckland Domestic Terminal:

How to find your shuttle: 

1. Exit the terminal through door 9, located near the Jetstar arrivals.
2. Cross the pedestrian crossing to the far lane. 
3. Look for our driver waiting in the Off-Airport Pick-up Area.

Auckland International Terminal:

How to find your shuttle: 

1. Exit the terminal through door 8.
2. Cross the pedestrian crossing and follow the sign Off-site Shuttle Transfers.
3. Keep going until you reach the Off-site Shuttle Transfers Area.
4. Once you have arrived, please follow the sign Shuttle 5&6 and wait at the Shuttle Lane 5 for collection.

Wellington Airport

Shuttle Instructions:

Once you’ve collected your luggage and cleared customs, give us a call to order your shuttle:

• Business and After Hours: (04) 213 8938

Meeting Your Shuttle:

1. Exit the terminal through Main Door G on the ground floor near the baggage collection area.
2. Turn right and walk along the path for approximately 100 meters, following the signs for Car Rental Shuttles.

Christchurch Airport

Shuttle Instructions:

Once you’ve collected your luggage and cleared customs, call us to arrange your shuttle:

• Business and After Hours: (03) 595 1828

Meeting Your Shuttle:

1. Head to the domestic terminal and exit through Door 2, located next to the Air New Zealand service desk.
2. Our driver will meet you in the Car Rentals Transfer Area, just outside Door 2.
3. Look for the large “Air New Zealand” sign on the wall overlooking the pick-up area.

Queenstown Airport

Shuttle Instructions:

After collecting your luggage and clearing customs, call us to arrange your shuttle:

• Business and After Hours: (03) 974 4340

Meeting Your Shuttle:

1. Exit the terminal through Door D (Departures) near the check-in counters.
2. Our driver will meet you in the Commercial Shuttle Transfers Area.

Drop-off Instructions

If you are dropping off in the same location:

1. Return your vehicle to the same address as the pickup location. 
2. Complementary shuttle service is available in all our airport locations.

If you are dropping off at a different location (one-way hires):

1. During the opening hours of the branch you are returning to, return your vehicle to your booked Mode Rentals branch address. You may check all our branch addresses here.
2. If you are returning to another branch after-hours please check when you collect the vehicle or during your hire what are the specific after hour drop-off arrangements for your destination branch.

If you are dropping off after-hours:

1. Each branch has a different after-hours process. Some do so through an agent and some are self-service. We will provide your after-hours drop-off instructions at the time of pickup.
2. If you initially booked to drop-off within business hours but is unable to do so, please contact your drop-off branch for instructions. After-hours fees apply.